Refund policy
SPA WATCHES wants every order to arrive as expected and in satisfactory condition. If you need help with a purchase, our client care team is available to review your request and provide the appropriate next steps.
1. Return Window and Item Condition
A return or refund request must be submitted within 30 days after delivery. To qualify, the item should be unused, remain in its original condition, and be returned with the original packaging and materials supplied with the order.
2. How to Start a Return
Email support@tryspawatches.com and include your order number together with a short explanation of the reason for the request. If the return is approved, our team will provide the applicable return authorization, return address, and shipping instructions.
For convenience, you may also submit your request through our Refund Portal: refundsportal.com/spawatches.
- Our team reviews the request and provides the return instructions when applicable;
- The item is sent back following the instructions provided;
- After receipt and inspection, any approved refund is issued according to this policy.
3. Refund Method and Processing
Approved refunds are returned to the original payment method. After the returned item is received and successfully inspected, we generally process the refund within 5–10 business days. Banks and card issuers may require additional time before the credit is visible on your account.
If an item arrives damaged, defective, or different from what was ordered, SPA WATCHES will cover the applicable return shipping cost and may provide a replacement or full refund. For eligible returns made solely because of a change of mind, original shipping charges and return shipping expenses may be non-refundable.
4. Delivery Problems
Carrier operations, customs processing, and other logistics events may affect delivery. If an order is delayed, missing, or delivered in damaged condition, contact support@tryspawatches.com. We will assist with shipment tracing and, where appropriate under this policy, a replacement or refund.
5. Payment and Cardholder Rights
You are welcome to contact our support team first so we can try to resolve the issue promptly, but doing so does not limit any rights available to you under applicable law or your cardholder agreement, including the right to contact your bank or card issuer.
6. Contact Information
Email: support@tryspawatches.com
Refund Portal: refundsportal.com/spawatches
Last Updated: September 10, 2026