Contact information
Thank you for visiting SPA WATCHES.
Our client care team can assist with general store questions, product information, order updates, shipping concerns, returns, and refund requests.
Email Support
For assistance with an order or any other store-related question, contact us at:
Our support team can help with:
- Questions about SPA WATCHES products and the online store
- Order status and tracking information
- Shipping and delivery concerns
- Return and refund requests
- Items received damaged, defective, or different from the order
For the fastest review, include your order number when contacting us. If you are reporting a damaged or incorrect item, a clear photo may help us assess the issue. Return and refund requests may also be submitted through our Refund Portal at refundsportal.com/spawatches. Using the portal is optional; email remains an accepted way to request assistance.
Client Care Hours
Monday – Friday: 9:00 AM – 6:00 PM CEST
Saturday: 10:00 AM – 4:00 PM CEST
Sunday: Closed
We aim to reply to messages within one business day.
Last Updated: September 10, 2026